Support

Get help with OG Image API.

Quick Links

• 📖 Documentation
• ❓ FAQ
• 💬 Dashboard

Contact Support

Email

For account issues, billing questions, or technical support:

📧 support@ogimageapi.io

Response time: Within 24 hours (usually faster)

What to Include

When contacting support, please include:

1. Your email address (account email)
2. Description of the issue
3. Steps to reproduce (if applicable)
4. Error messages (copy exact text)
5. Request/response examples (if API-related)

Common Issues

Authentication Errors

"Invalid API key"

• Check key is copied correctly (no spaces)
• Verify key hasn't been regenerated
• Ensure using X-API-Key header

"Rate limit exceeded"

• Check your plan's rate limits
• Implement backoff in your code
• Consider upgrading your plan

Image Generation Issues

Image not generating

• Verify all required parameters are provided
• Check image URLs are accessible (HTTPS)
• Ensure parameters are within limits

Wrong template/theme

• Verify template parameter spelling
• Check theme is dark or light
• Review template documentation

Billing Issues

Payment failed

• Update payment method in dashboard
• Check card has sufficient funds
• Try a different card

Wrong plan/quota

• Refresh your dashboard
• Check Stripe email for confirmation
• Contact support if issue persists

Self-Service Troubleshooting

Test Your API Key

curl -X POST https://ogimageapi.io/api/generate \
  -H "Content-Type: application/json" \
  -H "X-API-Key: YOUR_API_KEY" \
  -d '{"title": "Test"}' \
  --output test.png

If this works, your key is valid.

Check Your Usage

Visit your dashboard to see:

• Current usage count
• Remaining quota
• Rate limit status

Validate Your Request

Use this checklist:

• [ ] API key in X-API-Key header
• [ ] Content-Type: application/json header
• [ ] Valid JSON body
• [ ] title parameter included
• [ ] Image URLs are HTTPS
• [ ] Template name is valid

Feature Requests

Have an idea for improving OG Image API?

📧 Email feedback@ogimageapi.io with:

• Description of the feature
• Use case (how you'd use it)
• Any examples or mockups

We read every suggestion!

Bug Reports

Found a bug?

📧 Email bugs@ogimageapi.io with:

• What you expected to happen
• What actually happened
• Steps to reproduce
• Your API request (redact sensitive data)
• Any error messages

Status Page

Check if there are any ongoing issues:

🔗 ogimageapi.io/status.html (coming soon)

Response Times

Channel	Response Time
Email	Within 24 hours
Urgent issues	Within 4 hours

Business Support

Enterprise customers receive:

• Priority support
• Dedicated account manager
• Custom SLAs
• Technical onboarding

Contact enterprise@ogimageapi.io for enterprise plans.